Returns

Under the the Consumer Contracts Regulations 2013 you have a right to cancel your order for any payments made via this website, up to 14 working days after receiving it and receive a full refund.

If you are unsatisfied with your order, please Contact Us, quoting your name and date ordered. If we can not resolve the problem to your satisfaction, we will ask you to return the products to

Returns Dept, Skinmaze (Serenity Beauty Ltd),
3 Hamilton Court 1-3 Alum Chine Road,
Westbourne,
BH4 8DT

and once received we will make a refund providing the items are unopened and undamaged.

Refunds are NOT given on any products that have been opened or/and used unless the item is faulty.

Funds will be credited into the same account that was debited.

If you wish to change an unopened item this will be done but will incur a £3 charge to cover administration and postage and packing plus any cost difference of the items. A cheque payable to Serenity Beauty Ltd should be sent with your returned item.