Privacy Policy

Serenity Beauty Limited (“We”) (https://skinmaze.com and https://leonilla.com) are committed to protecting and respecting your privacy and your rights to control your personal data.

Skinmaze is the trademark used by Serenity Beauty Limited. Company Registration: 4160639, VAT Registration: 861 9172 08

We are clear about the data we collect and why.

We do not and will never sell your data to third parties.

You have control over your data and your preferences. You can view and change your details if you login at your ‘My Private Corner’ and can also contact us at any time to request changes by emailing us through our contact page

We do not retain any Card Payment details and all card payments are processed via the Worldpay payment gateway who have their own privacy policy. Payment can also be made via Paypal System who have their own privacy policy.

Our policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By visiting ww.skinmaze.com and www.leonilla.com you are accepting and consenting to the practices described in this policy.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Serenity Beauty of Hamilton Court House, 3 Alum Chine Rd, Bournemouth BH4 8DT, UK.

How we protect your personal data?

We will treat your data with the utmost care and take all appropriate steps to protect it.
We secure access to all areas of our website using ‘https’ technology.
Access to your personal data is password-protected, and sensitive data (such as payment card information) is secured by SSL encryption. Online payments are only handled by a third party card handling company through a fully encrypted site attached to this one. None of our staff have sight of your card details when you order online.

Information we may collect from you

We may collect and process the following data about you:

Information you give us. You may give us information about you by filling in forms on our site https://skinmaze.com and https://leonilla.com (our sites) or by corresponding with us by phone, sms, e-mail or otherwise. This includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and photograph, .

Information we collect about you. With regard to each of your visits to our site we may automatically collect the following information:

technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform;

information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number.

Information we receive from other sources. We may receive information about you if you use any of the other websites we operate or the other services we provide. In this case, we will have informed you when we collected that data that it may be order, registration, contact, and ask the experts forms shared internally and combined with data collected on this site. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. For detailed information on the cookies we use and the purposes for which we use them see our Cookie policy here.

Uses made of the information

We use information held about you in the following ways:

Information you give to us. We will use this information:

to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;

to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;

to provide you with information about goods or services we feel may interest you. We will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. We do not and will never sell your personal detail to third parties or provide third parties with your details so they can market to you.

to notify you about changes to our service;

to ensure that content from our site is presented in the most effective manner for you and for your computer.

Note that personal data will be used for personalisation of ads and cookies may be used for personalised and non-personalised advertising

Information we collect about you. We will use this information:

to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

to improve our site to ensure that content is presented in the most effective manner for you and for your computer;

to allow you to participate in interactive features of our service when you choose to do so;

as part of our efforts to keep our site safe and secure;

to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;

to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.

Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may us this information and the combined information for the purposes set out above (depending on the types of information we receive).

Third Parties having access.

Various third parties will also have access to our user data that we collect on our site/app.

These third parties include Google, Yahoo/Bing, Mailchimp (if you have agreed by ticking to receive Newsletters) and payment Gateways like Worldpay and Paypal previously mentioned.

Please visit these individual Companies websites to view their Privacy Policies.

In the case of Google, to view how Google will use your personal data when you give consent on our site/app, visit Google’s Privacy and Terms site.

Disclosure of your information

We may share your personal information with any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

Third Party Suppliers that Serenity Beauty use to carry out certain services like website management and hosting, online product purchases and shipping, payment card processing and sms, email communications. We will only share your personal data where necessary.

Analytics and search engine providers that assist us in the improvement and optimisation of our site.

We may disclose your personal information to third parties:

In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.

If Serenity Beauty or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.

If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Serenity Beauty, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.

Where we store your personal data

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers. Such staff maybe engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. Serenity Beauty will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions are via the Secure Worldpay Payment Gateway.. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

Your rights

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Access to information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act. Login to your ‘My Private Corner’ to view, amend, erase your personal data held by us or contact us.

Alternatively instead of logging in to your ‘My Private Corner’ you can contact us requesting all the information we hold on you.

If you would like us to DELETE all data we hold about you, please contact us. This will result in you permanently losing your account, order history, saved passwords, SkinMaze credits and other information and benefits associated with your account.

Changes to our privacy policy

Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to info@skinmaze.com or you can call 01202 946003